For Bali customers,we process orders within 24 hours and deliver via Gojek/Grab.

For all orders within Indonesia, we offer free shipping.

For international orders, we've simplified the shipping option with DHL(6-7 days): $25.

Contact us on WhatsApp +62 813 377 62 755 for personalized delivery arrangements.

Orders are manually processed within business hours Monday — Saturday and sent from Indonesia the following business day. All orders placed on the Sunday or a holiday will be sent on the next business day.

Kuchu does not offer refunds for purchases made on our online shop unless the item is faulty. We gladly accept returns for exchange (another size, style or colour) or credit store only on any unworn, unwashed, full-price items within 7 days after delivery date of your order. Your item must be unused and in the same condition that you received it. It must also be in the original packaging, with the original labels. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. To initiate a return, please contact us via WhatsApp at +62 813 377 62 755.